Delivery is restricted to the United Kingdom.
Delivery Rates
| Service | Delivery time | Under £70 | £70 or over |
|---|---|---|---|
| Standard Delivery Royal Mail Tracked 24 |
1–2 working days | £4.99 | £4.99 |
| Free Delivery Royal Mail Tracked 48 |
2–3 working days | – | FREE |
| Express Delivery DPD Next Day |
Next working day after dispatch | £7.99 | £7.99 |
| Click & Collect Our Lancaster shop |
Usually ready within 4 hours | FREE | FREE |
Dispatch Times
We aim to dispatch same day if ordered before 1pm or at the most within 2 days. We will contact you if there is an issue which will delay dispatch beyond this point.
Free Gift Packaging
All of our products come in a beautiful black and silver Down to Earth gift box. All you need to add to your gift is a tag!
Returns
You have the right to cancel (return) your order for up to 14 days (please see our terms and conditions for details). If you wish to cancel your order or there is a problem with your products please contact us at sales@downtoearthlancaster.co.uk.
Store Pickup
We offer free in-store collection from our Lancaster shop. Orders are usually ready within 4 hours — you'll receive a notification when your order is ready for collection. Visit our Our Shop page for location details and opening hours.